Apex Group Companies : Customer Representative Executive

Job Title: Customer Representative Executive (Female)

Location: Galpadar, Gandhidham

Department: Customer Care / Service

Job Type: Full-Time

Experience: Fresher to 1 Year (tele-calling/service experience preferred)

Education: Undergraduate (Any discipline)

Company: Bosch Authorized Car Service Center

Job Summary:

We are looking for a female Customer Representative Executive to join our Bosch Authorized Car Service Center. The ideal candidate should be customer-oriented with strong communication skills, capable of handling service-related calls, appointment scheduling, and follow-ups. This role is open to freshers or those with up to one year of experience in tele-calling or customer service roles.

Key Responsibilities:

Make outbound calls for service reminders, feedback, and follow-ups

Handle incoming customer queries related to servicing and appointments

Schedule and confirm customer service visits

Update and maintain customer records in the CRM system

Collect and share feedback with the service and quality team

Assist in resolving basic customer concerns and escalate complex issues

Coordinate with service advisors and workshop teams to ensure smooth operations

Maintain a professional and polite tone in all interactions

Key Skills Required:

Strong verbal communication and interpersonal skills

Basic computer knowledge (Excel, CRM/Telecalling software)

Friendly and confident telephone manner

Good organizational and multi-tasking abilities

Ability to remain calm and helpful under pressure

Eligibility:

Only Female Candidates

Undergraduate (Any stream)

Freshers or candidates with up to 1 year of experience in customer service or tele-calling

Benefits:

On-the-job training and support

Performance based appraisal 

Friendly and professional work environment

Career growth opportunities in the Bosch service network

Interested candidates can share resume on hr@apexgroupco.com