Avyan Management Pvt Ltd : [Work From Home] - Customer Care Executive (Sales Process)

We Are Hiring – Customer Care Executive (Sales Process)

We are looking for 10 Customer Support Executives to join our growing EdTech team. This role requires excellent communication skills, problem-solving abilities, and a customer-focused approach to ensure a seamless learning experience for students and parents.

Job Details:

Position: Customer Support Executive (EdTech Process)
Number of Openings: 10
Salary: ₹12,000 + Incentives
Job Type: Work From Home
Location: Bhopal
Language Requirement: Proficiency in Gujarati (mandatory)
Key Responsibilities:

Handle inbound and outbound customer inquiries via phone, email, and chat.
Assist students and parents with platform onboarding and course selection.
Provide technical support for login issues, payments, and content access.
Resolve queries efficiently and manage support tickets professionally.
Ensure high customer satisfaction and provide proactive solutions.
Gather customer feedback and suggest improvements for better service.
Qualifications & Requirements:

Proficiency in Gujarati (verbal and written) is mandatory.
0-3 years of experience in customer support, preferably in EdTech or online education.
Strong communication skills and the ability to explain information clearly.
Experience in handling customer queries, troubleshooting, and issue resolution.
Familiarity with CRM tools and customer support software.
A proactive and customer-centric approach with multitasking abilities.
Job Type: Full-time

Pay: From ₹12,000.00 per month

Benefits:

Work from home
Work Location: Remote