Posted: 5 days ago
Job Opportunity - Desktop Support L1 |
Gandhidham, Gujarat
Role: Desktop Support - System Engineer
Location: Gandhidham, Gujarat
Experience: 1+ Year
Shift: General Shift (9:30 AM - 7:00 PM)
Job Description (JD):
⚫ Branch visits within Gandhidham and nearby areas(Field Work)
• Troubleshooting desktops, laptops, switches,passbook kiosks, Outlook & printers
• Ensure timely resolution of escalated requests with high CSAT
• Coordinate with internal IT teams for complex technical issues
• Track incidents/requests to ensure SLA compliance
• Enforce IT security policies & access controls
•Regular business user interaction and actionable tracking
• Remote support capability
• Strong communication, technical skills &
problem-solving abilities
Physical asset verification
• Working Days: Monday to Saturday (General Shift);holiday support as needed
Name: HR
Email: brd1@rasnl.com