Superseva Global : End User Support L1

Urgently Hiring:
Great Opportunity at Superseva Global!!!!!!
Location: Mundra
Experience: 2-4 Yrs relevant Field
Notice Period: 0-15 Days
Job Title: End User Support L1

JobDescription:
*Qualification BE/BTech/ Diploma with Hands on 2 to 4 years of Exp.
*Good in Communication
*VIP User support & VC Support
*Hardware/software troubleshooting and resolution.
*L1 level network troubleshooting and resolution for LAN Connectivity
*Hands & feet support to Backend team for Network/Server/application issue
Asset inventory (PIV), Asset related activities
*End user project related activity (Like OS
upgradation, coverage tool update, etc...)
*Network & Sharing printer installation.
*Office 365 support
*Coverage/compliance software installation and troubleshooting Vendor coordination, etc.
*Endpoints support covers monitoring and troubleshooting of desktops, laptop, Printer, e-Gate,EPOS etc devices.
*Perform and Record all Installation of new machines,movement within site, changes in configuration of machines (IMAC) as per policy.
*Maintain a details of asset Inventory.
*Product, inventory master to be uploaded and confirmation to be shared.

Weekly audit of POS usage and removal of concessionaire POS to be shared
Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required.Sort by
*Escalation of unresolved incidents to L2 engineer
*Working on the tickets (IM, RF (SR/REQ/RITM),ITCHG, PBI), updating correct artifacts on the ITSM portal.