*Position:* Senior Manager – Operations & Business Development
*Education:* B.E. / B.Tech
*Experience:* 7–10 Years
*Salary:* ₹9 – ₹12 LPA Fixed + Performance Incentive
*Work Location:* Gandhidham
*Working Type:* Full-Time
*Gender Preference:* Male
*Industry:* Industrial Equipment / Manufacturing / Engineering Distribution
*Job Summary*
We are looking for an energetic and result-oriented **Senior Manager – Operations & Business Development** to coordinate **operations, sales, service, purchase, warehouse, dispatch and team performance**. The role will be responsible for business growth, operational efficiency, customer satisfaction and achievement of company targets.
*Key Responsibilities*
• Manage the company’s overall day-to-day business operations
• Lead Sales, Service, Purchase, Warehouse, Dispatch, Accounts and Administration teams
• Set departmental targets, KPIs and performance standards
• Conduct daily and weekly reviews of enquiries, quotations, orders, payments and service work
• Develop strategies to increase sales, market reach and profitability
• Monitor B2B enquiries, follow-ups, order conversion and key customer accounts
• Build relationships with industrial customers, contractors, dealers and channel partners
• Ensure payment collection and control outstanding receivables
• Monitor purchase planning, vendor performance and material availability
• Maintain optimum inventory and control shortages, excess and dead stock
• Ensure timely dispatch, installation, customer training and after-sales service
• Handle escalated customer complaints and ensure professional resolution
• Improve SOPs, reporting formats and cross-department coordination
• Review sales, service, stock and management MIS reports
• Control operational expenses and improve productivity and profitability
• Support product development, pricing and market-expansion decisions
• Recruit, train, motivate and evaluate employees
• Report business performance, risks and action plans directly to management
*Qualification & Experience*
• B.E. / B.Tech in Mechanical, Electrical, Production or Industrial Engineering
• MBA/PGDM in Operations, Marketing or General Management is preferred but not mandatory
• 7–10 years of experience in industrial equipment, manufacturing or engineering distribution
• Minimum 3 years of experience in team leadership and cross-functional coordination
• Strong Diploma holders with 10+ years of relevant leadership experience may also be considered
• Engineering, manufacturing or industrial-equipment background preferred
• Experience with compressors, blasting or painting equipment will be an advantage
*Skills Required*
• Strong leadership, communication and decision-making skills
• Sound mechanical and electrical technical understanding
• Sales, operations and customer-service management skills
• Knowledge of inventory, purchase, dispatch and service control
• Budgeting, costing, profitability and payment recovery knowledge
• Good knowledge of MS Excel, MIS reporting and business software
• Strong problem-solving and crisis-management skills
• Ability to manage deadlines and multiple departments
• English and Hindi communication skills; Gujarati will be an advantage
*Key Success Measures*
• *Sales & Growth:* Target achievement, stronger enquiry conversion and market expansion
• *Operations:* On-time dispatch, installation, service and internal coordination
• *Finance Control:* Improved collections, controlled outstanding payments and operating costs
• *Inventory:* Accurate stock, optimum inventory levels and reduction of dead/excess inventory
• *People:* Accountable teams, regular reviews, skill development and discipline