1. Sales Executive (Stores Business)
Sales Executives are the face of the store, directly interacting with customers to help them choose the right electronics, home appliances, or gadgets.
Key Responsibilities:
Customer Engagement: Greet customers, understand their requirements, and guide them through product features across categories (smartphones, TVs, large appliances, laptops, etc.).
Product Demonstrations: Provide live demos of gadgets and explain technical specifications in simple terms.
Achieving Sales Targets: Meet individual and store-level monthly sales targets and key performance indicators (KPIs).
Store Merchandising: Maintain visual display standards, keep products clean, organized, and properly tagged with pricing/offers.
After-Sales Support: Assist customers with warranty queries, extended warranties, installation requests, or basic troubleshooting.
2. Cashier / Billing Executive
Cashiers manage the checkout counters, handling financial transactions securely and ensuring a fast, smooth exit experience for customers.
Key Responsibilities:
Billing & POS Operations: Scan products using barcode scanners, generate accurate bills, and process payments via cash, credit/debit cards, UPI, and EMI options.
Cash Handling & Reconciliation: Count cash registers at the start and end of shifts, sort currency, maintain balance sheets, and match day-end collections with system sales reports.
Returns & Exchanges: Handle merchandise returns, process refunds, or manage credit notes according to company policy.
Customer Service at Checkout: Maintain queue management discipline at the billing desk and answer quick payment-related queries politely.