Master Marine Services Pvt Ltd : Assistant Manager – Operations

Core Responsibilities

• Assist in overseeing daily branch operations related to vessel operations, cargo handling, container surveys, and terminal coordination at Mundra.
• Coordinate with shipping lines, terminals, port authorities, customs officials, CFS operators, and clients to ensure seamless operations.
• Ensure operations are executed in accordance with company SOPs, client requirements, and port regulations.
• Monitor operational schedules and manpower deployment to ensure timely execution of assignments.
• Support timely preparation and submission of survey reports, cargo reports, container inspection reports, and related documentation.
• Assist in resolving operational issues, client queries, and escalations in a timely and professional manner.
• Conduct regular site visits to terminals, CFSs, yards, vessel berths, and client locations to monitor operational progress and service quality.
• Coordinate with the accounts team to support timely billing, invoicing, and follow-up for documentation.
• Maintain accurate operational records, MIS data, and assist in preparation of reports for Management.
• Escalate critical operational issues to the Branch Manager / HOD in a timely manner.

Team & Coordination Responsibilities

• Supervise and guide operational staff and surveyors during daily activities.
• Ensure staff adherence to safety norms, company policies, and operational guidelines.
• Assist in monitoring team attendance, discipline, and performance.
• Support training and onboarding of new team members.
• Participate in weekly operational meetings and assist in tracking action items.

Key Skills & Technical Expertise

• Exposure to Vessel Operations & Port Coordination (Mundra exposure preferred)
• Knowledge of Container Handling, Survey & Inspection processes
• Understanding of Cargo Operations (Bulk, Break Bulk & Containerized Cargo)
• Basic understanding of Vessel Husbandry and Terminal Operations
• Familiarity with Customs procedures and statutory compliance
• Working knowledge of shipping documentation, terminal processes, and CFS operations
• Ability to prepare operational reports and MIS data

Note: Candidates must be from a Shipping / Marine Survey / Container Operations background with hands-on port exposure.